Privacy Policy

About this policy

This policy describes personal information handled through the Velvet Touch Spa website and communications relating to our spa at Ramada Hotel & Suites, P Floor, JBR, Dubai, UAE. For questions about this policy or the business responsible for your information, email info@velvettouchspa.ae or call +971 56 149 0405.

This policy should be read alongside any information provided when you make a booking or use an external booking service.

Information you provide

When you contact us, we receive the information you choose to share, such as your name, email address, telephone number, message, preferred treatment and appointment details. A telephone call, email, WhatsApp conversation or booking through another platform is also subject to that channel’s own privacy practices.

Please avoid sending payment-card details, identity documents or detailed medical information in a general website enquiry. If a condition may affect treatment suitability, discuss it privately with the team before your appointment.

Website data, cookies and analytics

This website includes Google Analytics and Meta Pixel. These tools can collect page visits, device and browser information, online identifiers and interactions such as phone-link and WhatsApp-link clicks. They may use cookies or similar technologies for measurement, advertising attribution and related platform functions.

The website stores your light or dark display preference in your browser. Embedded Google Maps content and external review or booking services may also receive technical information when loaded or opened.

You can manage cookies through your browser and use the privacy controls provided by Google and Meta. Blocking cookies or scripts may affect some website functions. Delayed loading of analytics is a performance feature, not a consent choice. This policy itself does not create consent or replace any consent mechanism required by applicable law.

How information is used and shared

Information provided for an enquiry or booking is used to respond, arrange or manage your requested service, and handle related questions or complaints. Website measurement tools are used to understand visits, measure interactions and assess advertising performance.

Depending on the channel you use, relevant information may be processed by hosting or email providers, Google, Meta (including WhatsApp), Fresha or another external service you select. Their own policies explain how they handle information in their systems. Information may also need to be disclosed where required by applicable law.

External service providers may process information outside the UAE. Contact us if you need information about the providers or arrangements relevant to your particular enquiry or booking.

Retention and your choices

Retention depends on the type of information, the purpose for which it was received, applicable legal requirements and the systems used. Contact us for the retention arrangements relating to a specific enquiry or booking; this policy does not state a fixed period that applies to every record.

Subject to applicable law and its exceptions, you may request information about the processing of your personal data, correction of inaccurate information, deletion or restriction, and withdrawal of consent where consent is the basis for processing. Some records may need to be kept to meet legal obligations or resolve a dispute.

Send privacy requests to info@velvettouchspa.ae. We may need to verify your identity before handling a request. You may also raise a concern with the relevant data protection authority.

Updates and external services

Changes to this policy will be posted on this page with an updated date. External websites have their own terms and privacy policies; review them before providing information or making a payment.